Shop Service Technician – General Application
Are you passionate about providing an exceptional customer experience by troubleshooting and maintaining a variety of Vermeer and other heavy equipment? We’re looking for a self-starter who enjoys hydraulic, electrical, and mechanical troubleshooting.
What you will do
- Troubleshoot and repair equipment failures or malfunctions to reduce customer downtime
- Test repaired equipment for performance and reliability
- Perform regularly scheduled maintenance on all customer equipment
- Review factory service bulletins and other pertinent information to ensure equipment is up to date
- Convey a professional presence that aligns with the value we bring to the customer
- Ensure problems are tactfully explained and the customer is satisfied
- Prepare job estimates in accordance with work schedules and promised completion dates
- Maintain a familiarity with the practical operation of all equipment
What we are looking for
- Highly motivated, self-starter with the ability to work with minimum supervision
- Strong communication skills and desire to deliver an exceptional customer experience
- Detail-orientated, consistently going above and beyond to deliver high-quality work
- Strong Hydraulic, Electrical, and Mechanical troubleshooting skills
- Experience as a Heavy Equipment Technician/Apprentice preferred
- Previous experience with Vermeer, Cat, John Deere, Ditch Witch, and other Horizontal Drilling equipment is an asset
- Valid driver’s license
Travel
No travel is expected of this position.
Field Service Technician – General Application
Are you passionate about providing an exceptional customer experience by troubleshooting on the jobsite and maintaining a variety of Vermeer and other heavy equipment? We’re looking for a self-starter who enjoys hydraulic, electrical, and mechanical troubleshooting.
What you will do
- Troubleshoot and repair equipment failures or malfunctions in the field to reduce customer downtime
- Test repaired equipment for performance and reliability
- Perform regularly scheduled maintenance on all customer equipment
- Review factory service bulletins and other pertinent information to ensure equipment is up to date
- Convey a professional presence, ensuring problems are tactfully explained and customer relations are satisfied
- Ensure problems are tactfully explained and the customer is satisfied
- Prepare job estimates in accordance with work schedules and promised completion dates, effects necessary mechanical, electrical, and/or hydraulic repairs, as required
- Maintain a familiarity with the practical operation of all equipment
- Ensures Ministry of Transportation requirements are adhered to, including daily logs and trip inspections
- Maintains and leaves all work areas clean, unobstructed, in a safe and orderly working condition
- Adheres to all Company policies and procedures, with particular emphasis on Health and safety
- Attends and participates in toolbox/safety meetings
What we are looking for
- Highly motivated, self-starter with the ability to work with minimum supervision
- Strong communication skills and desire to deliver an exceptional customer experience
- Detail-orientated, consistently going above and beyond to deliver high-quality work
- Strong hydraulic, electrical, and mechanical troubleshooting skills
- Experience as a Journeyman or 4th year Heavy Equipment Technician/Apprentice preferred
- Previous experience with Vermeer, Cat, John Deere, Ditch Witch, Case and other Horizontal Drilling equipment is an asset
- Valid driver’s license. Class 3 or 5 preferred.
Travel
Significant travel throughout the territory is expected of this position.
Service Coordinator – General Application
Are you passionate about developing relationships and influencing the customer’s experience by coordinating service work and communicating throughout the entire process? We’re looking for an organized and personable individual to manage the service process and promote the Vermeer Canada brand through ensuring timely and quality service work.
What you’ll do
- Provide front-line assistance to customers on all service-related issues
- Manage the service process, including work orders, scheduling technicians and communicating with customers
- Obtain required parts from inventory and/or raise purchase requisition
- Assigns technician to perform diagnostic; advises customer as to issue, costs and expected completion
- Ensure technician work areas, equipment yard and service reception area are safe and organized
- Prepare estimates of recommended service repairs and present to the customer
- Monitor detail aging/outstanding claims, compares credits received to submitted claims, effects necessary data input and account reconciliations, follows up on short payments/discrepancies, and challenges rejected warranty claims with manufacturer(s), as applicable, ensuring satisfactory conclusions
- Monitor and ensure progress on all service maintenance intervals
- Monitor machine health in Fleet on a consistent basis
- Liaise with factory personnel on service and parts issues and update service reference manuals/ parts guides as needed
- Ensure completion of all factory bulletins
- Authorize warranty write-offs within certain limitations, obtaining prior approval, if necessary
- Close warranty work orders, entering/reconciling technician reports and ensuring the receipt of applicable credits and/or the provisions of any purchase orders
- Convey and project a professional image, ensuring ongoing customer relationships
- Ensure adherence to overall company policies and procedures, with emphasis on health and safety regulations
- Assist the team as required and perform other duties as assigned
What we’re looking for
- Strong organizational and decision-making abilities, with a desire to take initiative and accept responsibility
- Excellent verbal and written communication skills
- Excellent technical, interpersonal and troubleshooting skills
- Ability to maintain a professional presence, ensuring satisfactory resolutions to problems or concerns
- Proficient in Microsoft suite and major spreadsheet/computer processing applications
- Previous experience with equipment/supplies distribution or service reception functions is an asset
- Heavy Equipment Technician license / Journeyman designation is an asset
- Previous experience with heavy equipment operation is an asset
Travel
Travel is not expected of this position.
Parts Representative – General Application
Are you passionate about providing solutions and proactive problem-solving? We’re looking for a professional who is ready to significantly impact the business by promoting and selling the full line of Vermeer Canada parts. If you have a passion for impacting customers and accomplishing goals as a team, we would like to hear from you!
What you will do
- Facilitate a positive customer experience by handling all parts inquiries in a prompt and courteous manner.
- Manage inventory levels, ensuring they are maintained in accordance with Company guidelines.
- Ensure parts facilities and displays are maintained in a clean and orderly fashion.
- Manage the parts purchase order process, ensuring proper documentation and follow-up on promised delivery dates.
- Ensure all manuals and parts guides are up to date, acting as a liaison with the factory.
- Adhere to all company policies and procedures, including health and safety regulations.
What we are looking for
- Ambitious and goal-oriented, with interpersonal skills needed to meet sales objectives.
- Strong written and verbal communication skills, and a desire to deliver an exceptional customer experience.
- Proficient in Microsoft suite.
- Prior general sales experience, preferably in parts distribution.
- Journeyman or apprentice parts technician.
- Forklift certification, preferred.
Travel
Minimal travel is expected of this position.
Shop Service Technician – Laval, QC
Are you passionate about providing an exceptional customer experience by troubleshooting and maintaining a variety of Vermeer and other heavy equipment? We’re looking for a self-starter who enjoys hydraulic, electrical, and mechanical troubleshooting.
What you will do
- Troubleshoot and repair equipment failures or malfunctions to reduce customer downtime
- Test repaired equipment for performance and reliability
- Perform regularly scheduled maintenance on all customer equipment
- Review factory service bulletins and other pertinent information to ensure equipment is up to date
- Convey a professional presence that aligns with the value we bring to the customer
- Ensure problems are tactfully explained and the customer is satisfied
- Prepare job estimates in accordance with work schedules and promised completion dates
- Maintain a familiarity with the practical operation of all equipment
What we are looking for
- Highly motivated, self-starter with the ability to work with minimum supervision
- Strong communication skills and desire to deliver an exceptional customer experience
- Detail-orientated, consistently going above and beyond to deliver high-quality work
- Strong Hydraulic, Electrical, and Mechanical troubleshooting skills
- Experience as a Heavy Equipment Technician/Apprentice preferred
- Previous experience with Vermeer, Cat, John Deere, Ditch Witch, and other Horizontal Drilling equipment is an asset
- Valid driver’s license
Travel
No travel is expected of this position.
Parts Representative – Laval, QC
Are you passionate about providing solutions and proactive problem-solving? We’re looking for a professional who is ready to significantly impact the business by promoting and selling the full line of Vermeer Canada parts. If you have a passion for impacting customers and accomplishing goals as a team, we would like to hear from you!
What you will do
- Facilitate a positive customer experience by handling all parts inquiries in a prompt and courteous manner.
- Manage inventory levels, ensuring they are maintained in accordance with Company guidelines.
- Ensure parts facilities and displays are maintained in a clean and orderly fashion.
- Manage the parts purchase order process, ensuring proper documentation and follow-up on promised delivery dates.
- Ensure all manuals and parts guides are up to date, acting as a liaison with the factory.
- Adhere to all company policies and procedures, including health and safety regulations.
What we are looking for
- Ambitious and goal-oriented, with interpersonal skills needed to meet sales objectives.
- Strong written and verbal communication skills, and a desire to deliver an exceptional customer experience.
- Proficient in Microsoft suite.
- Prior general sales experience, preferably in parts distribution.
- Journeyman or apprentice parts technician.
- Forklift certification, preferred.
Travel
Minimal travel is expected of this position.
Apprentice Service Technician – Port Perry, ON
We are seeking a motivated and skilled Apprentice Heavy Equipment Technician to join our team. In this role, you will learn to troubleshoot, maintain, and repair a diverse range of heavy equipment, including Vermeer and other brands. If you are a self-starter with strong hydraulic, electrical, and mechanical aptitude, and you thrive in a customer-focused environment, this role is for you.
What You Will Do
- Troubleshoot equipment failures or malfunctions, initiating parts and field service repairs to reduce or avoid unnecessary customer downtime.
- Test repaired equipment to ensure optimal performance and reliability.
- Perform routine maintenance and repairs on all customer equipment.
- Ensure related documentation, i.e. service reports, timesheets, parts request, etc., are properly completed.
- Review and implement factory service bulletins and other relevant information to keep equipment updated.
- Maintain a professional presence that reflects the high value we place on customer service.
- Clearly explain technical issues to customers in a tactful manner and ensure their satisfaction.
- Prepare accurate job estimates in line with work schedules and promised completion dates.
- Maintain a complete familiarity with the practical operation of all equipment to ensure efficient and effective service.
- Maintain and leave all work areas clean, unobstructed, and in a safe and orderly working condition.
- Adhere to all Company policies and procedures, with particular emphasis on Health and Safety.
- Attend and participate in daily toolbox/safety meetings.
What We Are Looking For
- Highly motivated, self-starter with the ability to work independently with minimal supervision.
- Excellent communication skills in both technical and nontechnical aspects.
- Detail-oriented, with a proven track record of producing high-quality work.
- Strong hydraulic, electrical, and mechanical troubleshooting skills.
- Experience with Vermeer, Cat, John Deere, Ditch Witch, and other Horizontal Drilling equipment is a plus.
- Valid driver’s license is required.
Travel
No travel is expected of this position.
Inside Sales Representative – Brampton, ON
Are you passionate about connecting with customers, identifying opportunities, and helping businesses succeed? We’re looking for a motivated professional who thrives on building relationships and creating value through proactive customer engagement.
The Inside Sales Representative is responsible for driving revenue growth and delivering an exceptional customer experience by proactively engaging customers from within the branch. This role serves as a key contributor to sales growth through outbound customer contact, business development activities, lead generation, and equipment sales opportunities.
Operating primarily from the branch, the Inside Sales Representative utilizes phone calls, email, text messaging, social media, and walk-in customer interactions to build relationships, uncover opportunities, and support customer success. This role places a strong emphasis on promoting used equipment, rental equipment, parts and service solutions, and identifying opportunities across both existing and prospective customer segments.
Working closely with Territory Managers, Branch Managers, Rental Teams, and Service Teams, the Inside Sales Representative helps ensure customers receive a seamless and consistent experience throughout their lifecycle with Vermeer Canada. This role operates with a moderate level of independence while supporting branch growth and customer retention objectives.
What You Will Do
- Build and maintain strong customer relationships through proactive outreach, regular follow-up, and exceptional service.
- Identify customer needs and connect them with the right equipment, rental, service, parts, and support solutions.
- Generate new business opportunities through prospecting, lead generation, and targeted customer engagement activities.
- Promote used equipment and rental fleet opportunities to drive customer success and revenue growth.
- Develop and maintain a healthy pipeline of opportunities while utilizing CRM tools to track customer interactions and sales activity.
- Partner with Territory Managers and branch teams to support customer retention, account growth, and business development strategies.
- Coordinate customer communications and follow-up activities to ensure a consistent and professional customer experience.
- Monitor industry trends, market activity, and customer needs to identify opportunities and support branch sales and marketing initiatives.
- Prepare quotations, proposals, and supporting sales documentation while adhering to established sales processes and reporting requirements.
- Participate in customer events, trade shows, and promotional activities that strengthen customer relationships and increase awareness of Vermeer Canada solutions.
- Support the team and contribute to business success by performing other duties and responsibilities as required.
What We Are Looking For
- Previous experience in sales, business development, customer service, account management, or a related field.
- Equipment, construction, utility, industrial, agricultural, transportation, or rental industry experience is considered an asset.
- Experience generating business through outbound prospecting and relationship management is preferred.
- Strong communication and interpersonal skills.
- Comfortable making a high volume of outbound customer and prospect contacts.
- Proven ability to build relationships and create business opportunities.
- Strong organizational and time management skills.
- Self-motivated, goal-oriented, and driven to achieve results.
- Proficiency with CRM systems, Microsoft Office, and digital communication platforms.
- Ability to collaborate effectively across multiple departments and teams.
Physical Demands
Lifting up to 50lbs: Infrequent
Standing and walking: Occasional
Bending, reaching, and lifting: Occasional
Computer use: Frequent
Travel
Occasional travel is expected for customer events, tradeshows, or industry activities as required.
Parts Representative – Brampton, ON
Are you passionate about providing solutions and proactive problem-solving? We’re looking for a professional who is ready to significantly impact the business by promoting and selling the full line of Vermeer Canada parts. If you have a passion for impacting customers and accomplishing goals as a team, we would like to hear from you!
What you will do
- Facilitate a positive customer experience by handling all parts inquiries in a prompt and courteous manner.
- Manage inventory levels, ensuring they are maintained in accordance with Company guidelines.
- Ensure parts facilities and displays are maintained in a clean and orderly fashion.
- Manage the parts purchase order process, ensuring proper documentation and follow-up on promised delivery dates.
- Ensure all manuals and parts guides are up to date, acting as a liaison with the factory.
- Adhere to all company policies and procedures, including health and safety regulations.
What we are looking for
- Ambitious and goal-oriented, with interpersonal skills needed to meet sales objectives.
- Strong written and verbal communication skills, and a desire to deliver an exceptional customer experience.
- Proficient in Microsoft suite.
- Prior general sales experience, preferably in parts distribution.
- Journeyman or apprentice parts technician.
- Forklift certification, preferred.
Travel
Minimal travel is expected of this position.
Field Service Technician – Brampton, ON
Are you passionate about providing an exceptional customer experience by troubleshooting on the jobsite and maintaining a variety of Vermeer and other heavy equipment? We’re looking for a self-starter who enjoys hydraulic, electrical, and mechanical troubleshooting.
What you will do
- Troubleshoot and repair equipment failures or malfunctions in the field to reduce customer downtime
- Test repaired equipment for performance and reliability
- Perform regularly scheduled maintenance on all customer equipment
- Review factory service bulletins and other pertinent information to ensure equipment is up to date
- Convey a professional presence, ensuring problems are tactfully explained and customer relations are satisfied
- Ensure problems are tactfully explained and the customer is satisfied
- Prepare job estimates in accordance with work schedules and promised completion dates, effects necessary mechanical, electrical, and/or hydraulic repairs, as required
- Maintain a familiarity with the practical operation of all equipment
- Ensures Ministry of Transportation requirements are adhered to, including daily logs and trip inspections
- Maintains and leaves all work areas clean, unobstructed, in a safe and orderly working condition
- Adheres to all Company policies and procedures, with particular emphasis on Health and safety
- Attends and participates in toolbox/safety meetings
What we are looking for
- Highly motivated, self-starter with the ability to work with minimum supervision
- Strong communication skills and desire to deliver an exceptional customer experience
- Detail-orientated, consistently going above and beyond to deliver high-quality work
- Strong hydraulic, electrical, and mechanical troubleshooting skills
- Experience as a Journeyman or 4th year Heavy Equipment Technician/Apprentice preferred
- Previous experience with Vermeer, Cat, John Deere, Ditch Witch, Case and other Horizontal Drilling equipment is an asset
- Valid driver’s license. Class 3 or 5 preferred.
Travel
Significant travel throughout the territory is expected of this position.
Shop Service Technician – Winnipeg, MB
Are you passionate about providing an exceptional customer experience by troubleshooting and maintaining a variety of Vermeer and other heavy equipment? We’re looking for a self-starter who enjoys hydraulic, electrical, and mechanical troubleshooting.
What you will do
- Troubleshoot and repair equipment failures or malfunctions to reduce customer downtime
- Test repaired equipment for performance and reliability
- Perform regularly scheduled maintenance on all customer equipment
- Review factory service bulletins and other pertinent information to ensure equipment is up to date
- Convey a professional presence that aligns with the value we bring to the customer
- Ensure problems are tactfully explained and the customer is satisfied
- Prepare job estimates in accordance with work schedules and promised completion dates
- Maintain a familiarity with the practical operation of all equipment
What we are looking for
- Highly motivated, self-starter with the ability to work with minimum supervision
- Strong communication skills and desire to deliver an exceptional customer experience
- Detail-orientated, consistently going above and beyond to deliver high-quality work
- Strong Hydraulic, Electrical, and Mechanical troubleshooting skills
- Experience as a Heavy Equipment Technician/Apprentice preferred
- Previous experience with Vermeer, Cat, John Deere, Ditch Witch, and other Horizontal Drilling equipment is an asset
- Valid driver’s license
Travel
No travel is expected of this position.
Field Service Technician – Saskatoon/Regina, SK
Are you passionate about providing an exceptional customer experience by troubleshooting on the jobsite and maintaining a variety of Vermeer and other heavy equipment? We’re looking for a self-starter who enjoys hydraulic, electrical, and mechanical troubleshooting.
What you will do
- Troubleshoot and repair equipment failures or malfunctions in the field to reduce customer downtime
- Test repaired equipment for performance and reliability
- Perform regularly scheduled maintenance on all customer equipment
- Review factory service bulletins and other pertinent information to ensure equipment is up to date
- Convey a professional presence, ensuring problems are tactfully explained and customer relations are satisfied
- Ensure problems are tactfully explained and the customer is satisfied
- Prepare job estimates in accordance with work schedules and promised completion dates, effects necessary mechanical, electrical, and/or hydraulic repairs, as required
- Maintain a familiarity with the practical operation of all equipment
- Ensures Ministry of Transportation requirements are adhered to, including daily logs and trip inspections
- Maintains and leaves all work areas clean, unobstructed, in a safe and orderly working condition
- Adheres to all Company policies and procedures, with particular emphasis on Health and safety
- Attends and participates in toolbox/safety meetings
What we are looking for
- Highly motivated, self-starter with the ability to work with minimum supervision
- Strong communication skills and desire to deliver an exceptional customer experience
- Detail-orientated, consistently going above and beyond to deliver high-quality work
- Strong hydraulic, electrical, and mechanical troubleshooting skills
- Experience as a Journeyman or 4th year Heavy Equipment Technician/Apprentice preferred
- Previous experience with Vermeer, Cat, John Deere, Ditch Witch, Case and other Horizontal Drilling equipment is an asset
- Valid driver’s license. Class 3 or 5 preferred.
Travel
Significant travel throughout the territory is expected of this position.
Territory Manager, Tree care, Rental, Landscape – Edmonton, AB
Are you passionate about providing solutions for your customers that add value to their business while providing an exceptional customer experience? We’re looking for a dynamic sales professional to drive the Vermeer tree care, rental and landscape business. If you have a passion for developing relationships through maintaining customer value creation, we would like to hear from you!
What You Will Do
- Establish and maintain customer accounts by managing work schedules and itineraries to call on current and prospective customers.
- Ensure sales presentations, quotes and orders meet customer needs and Vermeer Canada requirements. Oversee the entire pre-sale and after-sale process, providing timely follow-ups.
- Address and resolve customer concerns by investigating problems and providing solutions that will add value to their operations, providing exceptional customer service and growing the Vermeer brand in the territory.
- Analyze market trends, sales forecasts and business plans, manage customer-related data, assist in the development and implementation of marketing programs, assist in trade shows or similar company functions, as required.
- Contributes to team success by assisting or referring to other representatives as needed and supporting Vermeer’s overall objectives.
- Demonstrate equipment to customers, providing comprehensive information on operating, servicing, warranty, and parts.
- Submit complete and timely information reports, including MOT requirements, call reports, prospect lists, work plans, expense submissions, vehicle reports, etc.
- Maintain a professional presence, ensuring a positive brand representation in the field and in meetings.
- Comply with all company policies and procedures, with a strong emphasis on health and safety requirements.
What We Are Looking For
- Strong organizational and decision-making abilities with a proactive approach and a readiness to take initiative.
- Ambitious, goal-oriented with interpersonal and negotiating skills to achieve sales targets.
- Excellent verbal and written communication and presentation skills; including face-to-face, telephone, and written correspondence.
- Previous experience in heavy equipment sales with a proven track record, preferably within the tree care, rental, and landscape industry.
- Previous tree care, rental house, and/or landscape industry experience.
- Sales or marketing certification preferred.
- Valid driver’s license: class A license preferred.
- Willingness to travel extensively within the territory.
- Proficiency in Microsoft Office Suite and Salesforce.
Travel
Significant travel throughout the territory is expected.
Territory Manager, Recycling & Forestry – Alberta
Are you passionate about providing solutions for customers that add value to their business while providing an exceptional customer experience? We’re looking for a Recycling & Forestry Territory Manager that is eager to build and drive the recycling and forestry business. This individual will be responsible for driving sales growth within the recycling and forestry industries, building and maintaining strong customer relationships, and providing expert advice on Vermeer’s product lines. The ideal candidate will possess a deep understanding of the recycling and forestry industries, a passion for sustainable solutions, and a proven track record in sales.
What You Will Do
- Establish and maintain customer accounts by managing work schedules and itineraries to call on current and prospective customers.
- Ensure sales presentations, quotes and orders meet customer needs and Vermeer Canada requirements; follows up throughout the entire pre-sale and after-sale process.
- Resolve customer concerns by investigating problems and providing solutions that will add value to their operations, providing exceptional customer service and growing the Vermeer brand in the territory.
- Analyze market trends, sales forecasts and business plans, manage customer-related data, and provide input and/or assist in the development and implementation of marketing programs, assist in trade shows or similar company functions in the recycling and forestry industry, as required.
- Contributes towards a team effort by assisting/referring to other representatives, as situations develop and by helping Vermeer meet its overall objectives.
- Demonstrate equipment as applicable or able, providing customers with the necessary operating, servicing, warranty, and parts information.
- Submits all information reports in a complete and timely manner, including MOT requirements, call reports, prospect lists, work plans, expense submissions, vehicle reports, etc.
- Conveys a professional presence, ensuring a positive brand representation in the field and in the board room.
- Adheres to all company policies and procedures, notably health and safety requirements.
What We Are Looking For
Proficiency in Microsoft Office suite and Sales Force.
Business development experience.
Strong organizational and decision-making abilities, with a desire to take initiative and accept responsibility.
Ambitious and goal-oriented, with interpersonal and negotiating talents to meet sales objectives.
Excellent verbal and written communication and presentation skills; in person, on the telephone and in a written capacity.
Previous general sales experience with proven track record, preferably in recycling and forestry.
Sales or marketing certification preferred.
Valid driver’s license: class A license preferred.
Willingness to travel throughout the territory.
Travel
Significant travel throughout the territory is expected.
We are always looking for talent to join our team, submit your resume to careers@vermeercanada.com. Please leave your desired role and location in the email subject line. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Vermeer Canada is an Equal Opportunity Employer. All applicants will be given equal consideration regardless of race, age, sexual orientation, gender, religion, nation origin, disability, marital or veteran status, or any other legally protected status. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.